Returns & Exchanges

At radiantgrp, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return window for items in their original condition. Our streamlined process ensures that if a product doesn't meet your expectations, we can quickly facilitate a refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare Your Package

  Place the items in their original packaging, ensuring all tags and protective materials are intact to qualify for a full refund.

• 3.
  Ship the Items

  Print the prepaid shipping label provided via email, attach it securely to your parcel, and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse team inspects your return, we will process your refund to the original payment method within 5 to 7 business days.